Returns & Exchanges

Due to the perishable nature of our premium pasture-raised meats, we cannot accept physical returns; however, we are committed to ensuring your complete satisfaction with every cut. If there is an issue with your order, please contact our team within 24 hours of delivery to initiate a resolution or credit.

1

Inspect Your Delivery

Upon arrival, immediately inspect your vacuum-sealed packages to ensure they are frozen or refrigerator-cold and that the seals remain intact.

2

Document the Issue

If you notice any damage or discrepancies, take clear photographs of the product and the shipping label to help our quality control team assessment.

3

Contact Customer Support

Email our Ottawa Valley Meats support team at [email protected] with your order number and the photos within 24 hours of receipt.

4

Resolution & Credit

Our team will review your claim and, if approved, will issue a store credit or a replacement for the affected items to be included in your next delivery.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing